The company faced challenges in ensuring compliance with work hour regulations, such as maximum driving hours and mandatory rest periods. Monitoring and managing driver work hours manually can be challenging and may lead to violations and penalties.
Coordinating and managing driver shifts to meet employee transportation demands was complex. Assigning drivers to shifts without considering their availability, preferences, or fatigue levels resulted in inefficient scheduling and potential service disruptions.
Extended or irregular working hours contributed to driver fatigue, jeopardizing driver safety and passenger well-being. Fatigued drivers were more prone to accidents, reduced attentiveness, and impaired driving abilities, which had severe consequences.