{"id":3985,"date":"2019-04-18T05:36:20","date_gmt":"2019-04-18T05:36:20","guid":{"rendered":"https:\/\/www.uffizio.com\/?p=3985"},"modified":"2026-05-20T05:34:51","modified_gmt":"2026-05-20T05:34:51","slug":"ticketing-system-a-user-friendly-support-service-system","status":"publish","type":"post","link":"https:\/\/uffizio.com\/pt\/blog\/ticketing-system-a-user-friendly-support-service-system\/","title":{"rendered":"Sistema de emiss\u00e3o de bilhetes \u2013 Um sistema de apoio f\u00e1cil de utilizar"},"content":{"rendered":"
\"support-team\"<\/figure>\r\n\r\n\r\n\r\n

Hoje em dia, com todos na \u00e1rea de TI a correr para lan\u00e7ar algo novo, os erros e as reclama\u00e7\u00f5es s\u00e3o inevit\u00e1veis, e surgem ent\u00e3o as etapas de reclama\u00e7\u00e3o e procura de solu\u00e7\u00f5es.<\/p>\r\n\r\n\r\n\r\n

Mas ser\u00e1 que este processo foi assim t\u00e3o f\u00e1cil, como estamos a dizer agora? N\u00e3o, n\u00e3o foi.<\/p>\r\n\r\n\r\n\r\n

Se gere uma empresa de TI e j\u00e1 foi cliente de uma empresa de software, como resolveu algum problema de software quando se deparou com ele?\u00a0<\/p>\r\n\r\n\r\n\r\n

Qu\u00e3o dif\u00edcil foi e quanto tempo demorou? Talvez demasiado tempo.<\/p>\r\n\r\n\r\n\r\n

Sabe qual era o verdadeiro problema?\u00a0<\/p>\r\n\r\n\r\n\r\n

Antes de pensarmos muito sobre o assunto, gostar\u00edamos de informar que j\u00e1 estamos a utilizar o novo sistema de emiss\u00e3o de tickets para melhor o servir, portanto, estes problemas n\u00e3o existem para os nossos clientes.\u00a0<\/p>\r\n\r\n\r\n\r\n

Em muitos momentos cr\u00edticos, ter\u00e1 de ligar para um assistente, mas este pode estar ocupado, o que atrasa ainda mais o processo.\u00a0<\/p>\r\n\r\n\r\n\r\n

But, before recognising the new ticketing\u00a0system\u00a0let’s understand the older method and what difficulties are we talking about?<\/p>\r\n\r\n\r\n\r\n

Problemas anteriores:<\/strong><\/h3>\r\n\r\n\r\n\r\n

Como cliente, ir\u00e1 sempre querer uma resposta r\u00e1pida para o seu problema, mas isso nem sempre \u00e9 poss\u00edvel. E foi por isso que o sistema de formul\u00e1rios online era utilizado anteriormente.<\/p>\r\n\r\n\r\n\r\n

Anteriormente, o cliente tentava contactar a empresa por telefone ou e-mail para apresentar reclama\u00e7\u00f5es. Para obter suporte, a equipa solicitava que o cliente preenchesse um formul\u00e1rio online.\u00a0<\/p>\r\n\r\n\r\n\r\n

Preencher o formul\u00e1rio \u00e9 uma tarefa morosa. Mesmo depois de enviar o formul\u00e1rio, nem sempre saber\u00e1 o estado exato da reclama\u00e7\u00e3o.\u00a0<\/p>\r\n\r\n\r\n\r\n

But it’s not always the mistake of the company as handling a form is difficult and theirs\u00a0no report is generated\u00a0which makes it difficult for the support to know your previous problems.<\/p>\r\n\r\n\r\n\r\n

Em muitos momentos cr\u00edticos, ter\u00e1 de ligar para uma pessoa de apoio, mas ela pode estar ocupada nesse momento, e ter\u00e1 de esperar bastante tempo.\u00a0<\/p>\r\n\r\n\r\n\r\n

Novo sistema de bilhetes<\/strong><\/h3>\r\n\r\n\r\n\r\n
\"uffizio-support-ticket-system\"<\/figure>\r\n\r\n\r\n\r\n

Os nossos clientes est\u00e3o cientes de que\u00a0Escrit\u00f3rio<\/strong>\u00a0has been using the ticketing system for a long time. Don’t worry if you are unaware we are here to tell you.<\/p>\r\n\r\n\r\n\r\n

O sistema de tickets \u00e9 um sistema de suporte que facilita a comunica\u00e7\u00e3o com o cliente. O cliente consegue entrar em contacto com um assistente facilmente, enquanto a equipa de suporte pode obter o registo do problema atual, bem como dados de chamadas anteriores.\u00a0<\/p>\r\n\r\n\r\n\r\n

It doesn’t only assist the customer, but in addition, executes the work of support team. Makes it easier and the problem-solving process turns out to be more efficient.\u00a0<\/p>\r\n\r\n\r\n\r\n

Pode gerar um bilhete autom\u00e1tico por e-mail ou visitar o site ou a aplica\u00e7\u00e3o para gerar o bilhete.\u00a0<\/p>\r\n\r\n\r\n\r\n

O sistema de emiss\u00e3o de bilhetes aceitar\u00e1 o seu pedido por e-mail em\u00a0support@uffizio.in<\/strong>\u00a0e gerar automaticamente um ticket para os seus problemas.\u00a0<\/p>\r\n\r\n\r\n\r\n

O cliente gera um ticket para as suas reclama\u00e7\u00f5es, e o sistema de suporte recebe o ticket juntamente com outros detalhes do cliente.\u00a0<\/p>\r\n\r\n\r\n\r\n

Este \u00fanico ticket permite que a equipa de suporte forne\u00e7a solu\u00e7\u00f5es dentro de um fluxo de trabalho sistem\u00e1tico.\u00a0<\/p>\r\n\r\n\r\n\r\n

Al\u00e9m disso, o cliente saber\u00e1 qual a pessoa do suporte que est\u00e1 a tratar do seu caso. Assim que o trabalho estiver conclu\u00eddo, ser\u00e1 notificado e poder\u00e1 fechar a chamada.\u00a0<\/p>\r\n\r\n\r\n\r\n

Se a pessoa respons\u00e1vel pela sua reclama\u00e7\u00e3o estiver ocupada, o ticket ser\u00e1 encaminhado para outro membro da equipa de suporte que tenha disponibilidade. O ticket n\u00e3o s\u00f3 registar\u00e1 a sua reclama\u00e7\u00e3o, como tamb\u00e9m lhe informar\u00e1 a data prevista para a resolu\u00e7\u00e3o do seu problema.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

O sistema de tickets n\u00e3o serve exclusivamente para reclama\u00e7\u00f5es. Pode gerar um ticket se quiser criar uma API, implementar uma solu\u00e7\u00e3o de marca branca ou solicitar novas funcionalidades.<\/p>\r\n\r\n\r\n\r\n

Conclus\u00e3o<\/strong><\/h4>\r\n\r\n\r\n\r\n

Hope you have understood about our ticketing system. So from now on whenever you have a problem or want something new don’t think much. Just generate the ticket and your problems will be resolved for sure.<\/p>","protected":false},"excerpt":{"rendered":"

Today, when everybody in an IT field is in a rush to bring something new and in this rush, there will be mistakes and complaints, then the steps of complaining and bringing solutions. But was this process so easy, like we are saying right now? No, it was not. If you are operating an IT\u00a0company,\u00a0and […]<\/p>\n","protected":false},"author":1,"featured_media":3991,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[30],"class_list":["post-3985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-life-at-uffizio"],"acf":[],"yoast_head":"\nTicketing System - A user-friendly support service system<\/title>\n<meta name=\"description\" content=\"Ticketing system is a user friendly support service system which helps to bring solutions to customer complaints.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uffizio.com\/pt\/blog\/ticketing-system-a-user-friendly-support-service-system\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticketing System - A user-friendly support service system\" \/>\n<meta property=\"og:description\" content=\"Ticketing system is a user friendly support service system which helps to bring solutions to customer complaints.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uffizio.com\/pt\/blog\/ticketing-system-a-user-friendly-support-service-system\/\" \/>\n<meta property=\"og:site_name\" content=\"Uffizio\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-18T05:36:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-20T05:34:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"970\" \/>\n\t<meta property=\"og:image:height\" content=\"507\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"uffizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"uffizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/pt\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/pt\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\"},\"author\":{\"name\":\"uffizio\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/pt\\\/#\\\/schema\\\/person\\\/5475a82825addfcc6485fb7ddc195eba\"},\"headline\":\"Ticketing System – A user-friendly support service system\",\"datePublished\":\"2019-04-18T05:36:20+00:00\",\"dateModified\":\"2026-05-20T05:34:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/pt\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\"},\"wordCount\":653,\"publisher\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/pt\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/pt\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/uffizio.com\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/support.jpg\",\"keywords\":[\"Life at Uffizio\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"pt-PT\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/pt\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\",\"url\":\"https:\\\/\\\/uffizio.com\\\/pt\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\",\"name\":\"Ticketing System - 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