{"id":3985,"date":"2019-04-18T05:36:20","date_gmt":"2019-04-18T05:36:20","guid":{"rendered":"https:\/\/www.uffizio.com\/?p=3985"},"modified":"2026-05-20T05:34:51","modified_gmt":"2026-05-20T05:34:51","slug":"ticketing-system-a-user-friendly-support-service-system","status":"publish","type":"post","link":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/","title":{"rendered":"Syst\u00e8me de billetterie \u2013 Un syst\u00e8me de service d'assistance convivial"},"content":{"rendered":"<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"970\" height=\"507\" class=\"wp-image-3991\" src=\"https:\/\/www.uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg\" alt=\"support-team\" srcset=\"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg 970w, https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support-300x157.jpg 300w, https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support-768x401.jpg 768w\" sizes=\"(max-width: 970px) 100vw, 970px\" \/><\/figure>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Aujourd'hui, dans le secteur informatique, tout le monde s'empresse d'apporter de la nouveaut\u00e9, et cette pr\u00e9cipitation engendre in\u00e9vitablement des erreurs et des plaintes, puis une phase de gestion des r\u00e9clamations et de recherche de solutions.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Mais ce processus \u00e9tait-il aussi simple que nous le disons actuellement\u00a0? Non, il ne l\u2019\u00e9tait pas.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Si vous dirigez une entreprise informatique et que vous avez d\u00e9j\u00e0 \u00e9t\u00e9 client de soci\u00e9t\u00e9s de d\u00e9veloppement logiciel, comment avez-vous r\u00e9solu les probl\u00e8mes logiciels que vous avez rencontr\u00e9s ?\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">\u00c0 quel point cela avait-il \u00e9t\u00e9 difficile et combien de temps cela avait-il pris ? Peut-\u00eatre trop longtemps.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Sais-tu quel \u00e9tait le v\u00e9ritable probl\u00e8me ?\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Avant que vous ne vous posiez trop de questions, sachez que nous avons mis en place le nouveau syst\u00e8me de billetterie pour vous assister, afin que nos clients ne rencontrent aucun probl\u00e8me.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Dans de nombreuses situations critiques, vous appellerez une personne de soutien, mais celle-ci sera peut-\u00eatre occup\u00e9e, ce qui retardera encore davantage le processus.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">But, before recognising the new ticketing\u00a0system\u00a0let&#8217;s understand the older method and what difficulties are we talking about?<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Probl\u00e8mes ant\u00e9rieurs :<\/strong><\/h3>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">En tant que client, vous souhaitez toujours une r\u00e9ponse rapide \u00e0 votre probl\u00e8me, mais ce n'est pas toujours possible. C'est pourquoi on utilisait auparavant un syst\u00e8me de formulaires en ligne.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Auparavant, pour d\u00e9poser une r\u00e9clamation, le client tentait de contacter l'entreprise par t\u00e9l\u00e9phone ou par courrier. Le service client lui demandait alors de remplir un formulaire en ligne.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Remplir le formulaire est une t\u00e2che fastidieuse. M\u00eame apr\u00e8s l'envoi, vous ne conna\u00eetrez pas syst\u00e9matiquement l'\u00e9tat d'avancement exact de votre r\u00e9clamation.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">But it&#8217;s not always the mistake of the company as handling a form is difficult and theirs\u00a0no report is generated\u00a0which makes it difficult for the support to know your previous problems.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Dans de nombreuses situations critiques, vous appellerez une personne de soutien, mais elle sera peut-\u00eatre occup\u00e9e \u00e0 ce moment-l\u00e0, et vous devrez alors attendre longtemps.\u00a0<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Nouveau syst\u00e8me de billetterie<\/strong><\/h3>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"970\" height=\"507\" class=\"wp-image-3992\" src=\"https:\/\/www.uffizio.com\/wp-content\/uploads\/2022\/07\/uffizio-support-ticket-system.jpg\" alt=\"uffizio-support-ticket-system\" srcset=\"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/uffizio-support-ticket-system.jpg 970w, https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/uffizio-support-ticket-system-300x157.jpg 300w, https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/uffizio-support-ticket-system-768x401.jpg 768w\" sizes=\"(max-width: 970px) 100vw, 970px\" \/><\/figure>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Nos clients savent que\u00a0<strong>Bureau<\/strong>\u00a0has been using the ticketing system for a long time. Don&#8217;t worry if you are unaware we are here to tell you.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le syst\u00e8me de tickets est un syst\u00e8me d'assistance qui facilite la communication avec le client. Il permet au client de contacter facilement un conseiller. L'\u00e9quipe d'assistance peut ainsi consulter l'historique de son probl\u00e8me actuel ainsi que les donn\u00e9es de ses demandes pr\u00e9c\u00e9dentes.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">It doesn&#8217;t only assist the customer, but in addition, executes the work of support team. Makes it easier and the problem-solving process turns out to be more efficient.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Vous pouvez g\u00e9n\u00e9rer un ticket automatique par e-mail ou vous rendre sur le site ou l'application pour g\u00e9n\u00e9rer le ticket.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le syst\u00e8me de billetterie traitera votre demande par courriel le<strong>\u00a0support@uffizio.in<\/strong>\u00a0et g\u00e9n\u00e9rer automatiquement un ticket pour vos probl\u00e8mes.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le client cr\u00e9e un ticket pour ses r\u00e9clamations, et le syst\u00e8me de support re\u00e7oit ce ticket ainsi que d'autres informations concernant le client.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Ce ticket unique permet \u00e0 l'\u00e9quipe de support de fournir des solutions selon un flux de travail syst\u00e9matique.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">De plus, le client saura quel membre de l'\u00e9quipe d'assistance s'occupe de sa demande. D\u00e8s que la t\u00e2che sera termin\u00e9e, vous en serez inform\u00e9 et vous pourrez alors cl\u00f4turer le ticket.\u00a0<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Si la personne en charge de votre r\u00e9clamation est indisponible, votre demande sera transmise \u00e0 un autre membre de l'\u00e9quipe d'assistance d\u00e8s qu'il aura un cr\u00e9neau disponible. Votre demande contiendra non seulement votre r\u00e9clamation, mais \u00e9galement la date de r\u00e9solution pr\u00e9vue.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le syst\u00e8me de tickets n'est pas exclusivement r\u00e9serv\u00e9 aux r\u00e9clamations. Vous pouvez \u00e9galement cr\u00e9er un ticket si vous souhaitez d\u00e9velopper une API, mettre en place une solution en marque blanche ou si vous avez besoin de nouvelles fonctionnalit\u00e9s.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h4>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Hope you have understood about our ticketing system. So from now on whenever you have a problem or want something new don&#8217;t think much. Just generate the ticket and your problems will be resolved for sure.<\/p>","protected":false},"excerpt":{"rendered":"<p>Today, when everybody in an IT field is in a rush to bring something new and in this rush, there will be mistakes and complaints, then the steps of complaining and bringing solutions. But was this process so easy, like we are saying right now? No, it was not. If you are operating an IT\u00a0company,\u00a0and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3991,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[30],"class_list":["post-3985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-life-at-uffizio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ticketing System - A user-friendly support service system<\/title>\n<meta name=\"description\" content=\"Ticketing system is a user friendly support service system which helps to bring solutions to customer complaints.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticketing System - A user-friendly support service system\" \/>\n<meta property=\"og:description\" content=\"Ticketing system is a user friendly support service system which helps to bring solutions to customer complaints.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/\" \/>\n<meta property=\"og:site_name\" content=\"Uffizio\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-18T05:36:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-20T05:34:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"970\" \/>\n\t<meta property=\"og:image:height\" content=\"507\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"uffizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"uffizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\"},\"author\":{\"name\":\"uffizio\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#\\\/schema\\\/person\\\/5475a82825addfcc6485fb7ddc195eba\"},\"headline\":\"Ticketing System &#8211; A user-friendly support service system\",\"datePublished\":\"2019-04-18T05:36:20+00:00\",\"dateModified\":\"2026-05-20T05:34:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\"},\"wordCount\":653,\"publisher\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/uffizio.com\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/support.jpg\",\"keywords\":[\"Life at Uffizio\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\",\"url\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\",\"name\":\"Ticketing System - A user-friendly support service system\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/uffizio.com\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/support.jpg\",\"datePublished\":\"2019-04-18T05:36:20+00:00\",\"dateModified\":\"2026-05-20T05:34:51+00:00\",\"description\":\"Ticketing system is a user friendly support service system which helps to bring solutions to customer complaints.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#primaryimage\",\"url\":\"https:\\\/\\\/uffizio.com\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/support.jpg\",\"contentUrl\":\"https:\\\/\\\/uffizio.com\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/support.jpg\",\"width\":970,\"height\":507,\"caption\":\"support\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/blog\\\/ticketing-system-a-user-friendly-support-service-system\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ticketing System &#8211; A user-friendly support service system\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/\",\"name\":\"Uffizio\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#organization\",\"name\":\"Uffizio\",\"url\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/uffizio.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/Uffizio-logo.svg\",\"contentUrl\":\"https:\\\/\\\/uffizio.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/Uffizio-logo.svg\",\"width\":237,\"height\":35,\"caption\":\"Uffizio\"},\"image\":{\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/#\\\/schema\\\/person\\\/5475a82825addfcc6485fb7ddc195eba\",\"name\":\"uffizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b77738c65df96915961877b1a9ce793a765d3357a4af4204e5d8c3416f362ce6?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b77738c65df96915961877b1a9ce793a765d3357a4af4204e5d8c3416f362ce6?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b77738c65df96915961877b1a9ce793a765d3357a4af4204e5d8c3416f362ce6?s=96&d=mm&r=g\",\"caption\":\"uffizio\"},\"sameAs\":[\"https:\\\/\\\/uffizio.com\\\/fr\\\/\"],\"url\":\"https:\\\/\\\/uffizio.com\\\/fr\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Ticketing System - A user-friendly support service system","description":"Ticketing system is a user friendly support service system which helps to bring solutions to customer complaints.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/","og_locale":"fr_FR","og_type":"article","og_title":"Ticketing System - A user-friendly support service system","og_description":"Ticketing system is a user friendly support service system which helps to bring solutions to customer complaints.","og_url":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/","og_site_name":"Uffizio","article_published_time":"2019-04-18T05:36:20+00:00","article_modified_time":"2026-05-20T05:34:51+00:00","og_image":[{"width":970,"height":507,"url":"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg","type":"image\/jpeg"}],"author":"uffizio","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"uffizio","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/#article","isPartOf":{"@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/"},"author":{"name":"uffizio","@id":"https:\/\/uffizio.com\/fr\/#\/schema\/person\/5475a82825addfcc6485fb7ddc195eba"},"headline":"Ticketing System &#8211; A user-friendly support service system","datePublished":"2019-04-18T05:36:20+00:00","dateModified":"2026-05-20T05:34:51+00:00","mainEntityOfPage":{"@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/"},"wordCount":653,"publisher":{"@id":"https:\/\/uffizio.com\/fr\/#organization"},"image":{"@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/#primaryimage"},"thumbnailUrl":"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg","keywords":["Life at Uffizio"],"articleSection":["Blog"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/","url":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/","name":"Ticketing System - A user-friendly support service system","isPartOf":{"@id":"https:\/\/uffizio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/#primaryimage"},"image":{"@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/#primaryimage"},"thumbnailUrl":"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg","datePublished":"2019-04-18T05:36:20+00:00","dateModified":"2026-05-20T05:34:51+00:00","description":"Ticketing system is a user friendly support service system which helps to bring solutions to customer complaints.","breadcrumb":{"@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/#primaryimage","url":"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg","contentUrl":"https:\/\/uffizio.com\/wp-content\/uploads\/2022\/07\/support.jpg","width":970,"height":507,"caption":"support"},{"@type":"BreadcrumbList","@id":"https:\/\/uffizio.com\/fr\/blog\/ticketing-system-a-user-friendly-support-service-system\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/uffizio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Ticketing System &#8211; A user-friendly support service system"}]},{"@type":"WebSite","@id":"https:\/\/uffizio.com\/fr\/#website","url":"https:\/\/uffizio.com\/fr\/","name":"Bureau","description":"","publisher":{"@id":"https:\/\/uffizio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/uffizio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/uffizio.com\/fr\/#organization","name":"Bureau","url":"https:\/\/uffizio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/uffizio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/uffizio.com\/wp-content\/uploads\/2025\/10\/Uffizio-logo.svg","contentUrl":"https:\/\/uffizio.com\/wp-content\/uploads\/2025\/10\/Uffizio-logo.svg","width":237,"height":35,"caption":"Uffizio"},"image":{"@id":"https:\/\/uffizio.com\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/uffizio.com\/fr\/#\/schema\/person\/5475a82825addfcc6485fb7ddc195eba","name":"bureau","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/b77738c65df96915961877b1a9ce793a765d3357a4af4204e5d8c3416f362ce6?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b77738c65df96915961877b1a9ce793a765d3357a4af4204e5d8c3416f362ce6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b77738c65df96915961877b1a9ce793a765d3357a4af4204e5d8c3416f362ce6?s=96&d=mm&r=g","caption":"uffizio"},"sameAs":["https:\/\/uffizio.com\/fr\/"],"url":"https:\/\/uffizio.com\/fr\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/posts\/3985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/comments?post=3985"}],"version-history":[{"count":0,"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/posts\/3985\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/media\/3991"}],"wp:attachment":[{"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/media?parent=3985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/categories?post=3985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uffizio.com\/fr\/wp-json\/wp\/v2\/tags?post=3985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}